Reservation
Provisional booking may be made by telephone, but must be confirmed in writing (including a purchase order number) within 5 working days.

Fees
All fees are payable 4 weeks in advance and no admission to the course will be permitted until payment is received. All fees quoted are correct at the time of publication but HSS reserves the right to alter fees at any time. All fees quoted are exclusive of VAT which must be paid in addition to the quoted fee, at invoice date, chargeable at the standard rate then in force.

Joining instructions
Joining Instructions will be forwarded following receipt of payment. If joining instructions have not been received 10 days before the course, please telephone to make sure payment has been received.

Venues
A map of how to get to the venue will be included in the joining instructions. Whilst HSS will provide information about accommodation at local hotels, HSS is not acting in the capacity of agent for either the hotel or the client. Queries, cancellations and alterations of hotel bookings must be made direct with the hotel/agent concerned and delegates must settle their own hotel accounts before leaving.

Refreshments
Tea and coffee is provided throughout the day free of charge. Lunch is available on site upon request.

Course Literature
Printed course notes are included in the course fees. Course literature is copyright and may not be reproduced without permission.

Cancellations
HSS reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In event of cancellation, booking will normally be transferred to the next available course unless the client specifically requests otherwise. If a booking is cancelled or transferred to a different course by the client the following fees will be payable.

Cancel course:
21+ working days before a course = 20% of the course fee.
1-20 working days before a course = 100% of the course fee.

Transferring a course:
The following charges will apply if you wish to transfer your booking to a later

Course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

The transfer option only relates to delegates who are transferring to a different date on the same course. The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation). The option to transfer delegates can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Telephone cancellations can be accepted but must be confirmed immediately in writing (by fax, post or email).

Group Office
HSS Hire Service Ltd
25 Willow Lane
Mitcham, Surrey
CR4 4TS